Privacy Policy

1. Information We Collect

Information You Provide To Us

• Account Information: If you are registering or logging in to your account, we collect certain personal identifying information (PII) like your name, email address, and password.
• Payment Information: If you make a Purchase, your payment information is taken and processed through a third-party Payment Processor; we do not store full card numbers on our servers.
• Consulting/CRM Data: PII you provide when you schedule a consultation or otherwise communicate with us, including your company name or other business information, the scope of your project, and your communications with us.
• Contact/Support Information: Anything submitted using the Contact Us form, Support Request, and New Customer Onboarding.

You can remove any of the above types of information from our possession after completing your purchase.

Automatic Information Gathering

• Usage Information: We gather data on how you use our Services including pages you view, features you utilize, dates & times of your access, and similar analytics.
• Device & Log Information: We gather data regarding your interaction with our Services including IP address, browser type, operating system, and referring URLs.
• Cookies & Similar Technologies: The Services use these technologies to maintain your login session, store preferences, and analyze how the Services are used. See Section 5.

2. Use of Your Information

• To provide, operate, and maintain the Services
• To create and manage your account
• To process payments and deliver purchased Services
• To schedule and conduct consultations
• To communicate with you regarding your account, work in progress, updates, and support
• To provide better Services through improvements, personalization, and service enhancements
• To detect fraud, secure accounts, and use other mechanisms to protect users
• To comply with applicable laws

3. Sharing of Your Information

We do not sell your personal information. We may share your personal information in limited circumstances, such as with third-party service providers who assist in operating our Services, when required by law, or to protect the rights and safety of our users.

4. The Length of Time We Keep Your Data

We will retain your Personal Information for as long as your account is in existence and/or until we no longer need to provide you with the Services, comply with legal requirements, resolve disputes, and/or enforce our agreements. When we no longer require your data we will delete it in a secure manner or anonymize it in such a way that you can no longer identify the data.

5. Cookies / Tracking Technology

Cookies and other tracking technologies are used to aid us in the functioning of this site, keep users logged into the service, remember user preferences, and track usage of the Website. You may use your browser settings to adjust how cookies are managed. Disabling cookies may prevent the Services from working properly.

6. Security of Data

We have taken reasonable technical and organizational precautions to protect your data from being accessed by an unauthorized person, becoming lost, or being misused. However, no methods for storing or transmitting data are entirely secure, so we cannot offer you any guarantees that your personal information is fully secure.

7. Your Rights and Choices

Depending on where you live, you have the right to:

• Know what personal information we have about you
• Request that we correct incorrect information
• Request that we delete all or some of your information
• Object to or limit how we process your information
• Withdraw any consent you previously provided for us to process your data
• Request your personal information in a format that allows you to move it elsewhere easily

If you want to exercise your rights, reach out to us at sortexsofficial@gmail.com. We will respond to your inquiries according to applicable laws.

You can also download or request deletion of your personal data directly from the Data & Privacy section of your account, or by emailing us at the address above.

For those in the European Economic Area or the UK, our basis for processing is either performing the contract we have with you, your consent, legitimate interests, or legal obligations. If you are a resident of California, you have rights under the California Consumer Privacy Act/California Privacy Rights Act (CCPA/CPRA), including the right to know, have deleted, and opt-out of the "sale" or "sharing" of your personal information. We do not sell your personal information.

8. Third Party Services

Third parties may process or hold your information through the Services, including our payment processor Stripe (which handles card transactions), our hosting and infrastructure providers, and analytics services that help us understand how the Services are used. These third parties may utilize your information in accordance with their respective privacy policies, which we encourage you to review.

9. Children's Information

The Services are designed to meet the needs of businesses and are not intended for children under age 18. We do not knowingly obtain personal data from children under 18. If you believe we have personal data from a minor, please contact us so we can delete the data.

10. Transfer of Data Outside of Your Country

Your data may be processed or stored in countries outside of the country in which you live. Where legally required, we will take reasonable steps to ensure that adequate safeguards are in place for these transfers.

11. Updates to Privacy Policy

We may update this Privacy Policy periodically. If we do, we will indicate the "Last Updated" date at the top of this policy. As appropriate, we may also provide you with notice regarding updates. Your continued access to or use of the Services after any update constitutes acceptance of the updated policy.