Refund Policy

You may request a full refund of your initial payment within 14 calendar days of your first payment date, no questions asked. To request a refund within this window, contact us at sortexsofficial@gmail.com with the email used at checkout. Approved refunds are returned to the original payment method within 5–10 business days.

Once the 14-day guarantee window has passed, all payments are non refundable. Because our work is strictly custom designed with dedicated labor and infrastructure allocated, and our costs are based on third party expenses, no refunds are issued after this period for any reason, including change of mind, project cancellation, or dissatisfaction.

All systems we build are completely custom to your specifications. After the 14-day window, fees earned for designing and developing a project are non refundable because they reflect time and labor expended in a custom manner that cannot be recovered or resold. This applies whether or not your project is completed.

All hosting fees are billed in advance. Outside of the 14-day guarantee window, hosting fees are non refundable, including for partial billing cycles. If you cancel hosting, service continues until the end of the current billed period; no additional services are charged after that. No partial refunds are given for unused time.

Fees for ongoing maintenance, security, CRM, booking tools, and other add-on services are non refundable after the 14-day window, including for any unused portion of a billing cycle.

Recurring services renew automatically until canceled. You may cancel future renewals at any time, but payments already processed outside the 14-day guarantee window will not be refunded. It is your responsibility to cancel before your renewal date.

Delays or failures caused by the Client, including failure to provide content, feedback, approvals, or access, do not entitle the Client to a refund and do not relieve the Client of payment obligations.

If a genuine technical fault on our end affects your service, contact us and we will work to resolve it. Resolution of technical issues is our sole remedy and does not constitute grounds for a refund outside the 14-day window.

Initiating a chargeback or payment dispute in violation of this policy may result in immediate suspension of your system, hosting, and all related services until the matter is resolved.

Refunds beyond the 14-day guarantee will only be issued where required by applicable law. Nothing in this policy limits any consumer or contractual rights that cannot be lawfully waived in your jurisdiction.